Status - Delivery within 2 working days of despatch.
We are expecting the majority of orders to be delivered within 2 working days of the order being placed.
Whilst we expect the majority of deliveries to take place within the quoted timescales we are seeing more delays than we would normally expect due to national shortage of delivery drivers. With this in mind we would urge customers to allow additional time between delivery and fitting so that should an unforeseen delay occur it does not lead to financial loss through having to cancel a fitter.
We will send a dispatch email with tracking information once your order is shipped. If your order is being delivered by courier you will receive a tracking link. We recommend that you check your tracking link each morning as this will update to show "Out For Delivery" on the morning it is loaded to a delivery vehicle. If your order is being delivered by ourselves we will contact you should there be a delay that prevents delivery on the date stated in your dispatch email.
To check for delivery of your order you should continue to track using the link provided in the email titled: "Your Flooring Order Is Due For Delivery". If you have not received your order within 2 working days of your dispatch email we can chase the courier on your behalf and provide an update for your order.
Mainland UK*How long does delivery take?
Super fast delivery is available on all orders. For many parts of the UK, this can mean that if your order is placed before 8am it may be despatched on the same day for next day delivery.
For some areas and particularly more remote areas, eg: the Scottish Highlands, or offshore islands, please allow longer - approx 3-5 working days. Please note that there may be a longer delivery timescale for orders that contain one or more items weighing over 50kg. For the avoidance of doubt, you will be informed of your scheduled delivery date at the time of despatch.How much does delivery cost?
Our delivery charge for orders which contain carpet, vinyl flooring, laminate, or artificial grass is just £14.99.
Our delivery charge for orders containing just underlay is FREE*.
*Please note surcharges below for remote areas.
We regret, there is a delivery surcharge for any item (including underlay) which is delivered to a remote area. These include:
Channel Islands £85, Isle of Wight £10, Isle of Man £70, Isles of Scilly £85, Scottish Highlands £85, Scottish Islands £85.
NB: Northern Ireland delivery is currently unavailable.
All other areas aren't available for delivery.
Deliveries can take place at any time between 7am and 7pm. In certain localities, the driver may only be able to deliver to the kerbside and may require assistance from you on larger items.
Please always allow 2 working days between your scheduled delivery date and your installation date for fitting. This will ensure that you will not be inconvenienced in the unlikely event of a delay in your order’s arrival.