Your frequently asked questions answered

Frequently asked questions

We’ve compiled a list of frequently asked questions with the answers detailed below.

If you have a specific question that we haven’t answered, please don’t hesitate to contact us.

Samples of all of our vinyl flooring and carpet ranges are all available completely free of charge. First class postage of up to 6 samples is also completely free.

Choose between a selection of flooring ranges and match different colours and textures with your décor for a perfect finish.

We always advise ordering a few samples, so that you don’t need to rely on your computer screen to gauge the exact colour, texture and feel.

(Please note: Laminate samples are not available at present).

Rest assured, our prices are not low due to a lack of quality or a lack of great service. They are low because we are one of the largest suppliers in the UK. We have built our reputation on low pricing and to achieve this we buy in huge bulk to provide vast choice and big discounts at the ‘till’.

The simple answer is that you will get more. More choice, more flooring for your money and more customer satisfaction. We have been the leading flooring company on eBay for over a decade and can boast over 200,000 satisfied customers who rate us at over 99% for price, quality and customer care.

Delivery of your flooring can be as fast as ‘next day’ if you order before 12 noon Monday - Thursday for many parts of the UK. Delivery can take a little longer for more remote areas. We regret, we do not deliver to Northern Ireland at present.

Some of our deliveries are FREE… for full details, please see our delivery page.

Yes, all of our prices are fully inclusive of VAT, with no other additional charges, except for low cost delivery options for most products.

Felt back carpets give you the option of fitting them with or without underlay. Felt back carpets already come with a backing, which is soft and provides grip and some underfoot comfort as standard.

However, it is always preferable to use underlay if your budget allows. Underlay will provide an even softer, quieter, warmer and more comfortable feel underfoot. Underlay will also provide more resilience to wear and ultimately extend the life of your carpet.

To place an order, simply checkout online, via our secure checkout, or call us and order over the phone, during opening hours. Payment can be made by credit card, debit card or PayPal on our secure, PCI compliant portal.

Rest assured, your sensitive information is fully protected and will not be stored on our systems.

More and more people are ordering their flooring online and it is quite easy to measure your rooms (or outside areas, in the case of artificial grass) to ensure that you order just the right amount of material to provide a great fit and achieve as little wastage as possible.

To assist you, we have put together several measuring guides, which explain fully how to go about this.

If you are unsure, simply call us, or ask a question via our contact page and our online team will be happy to assist you… and if you are employing the services of a professional carpet fitter, they will also be able to double check everything for you, before you place your order.

We always work hard to ensure that you pay the lowest possible price for flooring by continually monitoring our competitors’ prices and beating them. However, if you find a matching product that you believe is being offered by another retailer at a lower price, just get in touch. We promise to match it, or beat it.

We have 200,000+ happy customers :) Check out some of our verified reviews below and see for yourself